When a dog presents in a severely matted condition, it is Dial A Dog Wash's policy to shave the whole coat using electric clippers with a close blade. In these circumstances to de-Matt would cause the animal stress and discomfort and therefore shaving a coat is quicker and gentler on the animal. Dogs can be traumatised by lengthy and uncomfortable de matting sessions and it can put them off the grooming process for life.
If you do require help and advice on how to care for your dog between grooming sessions please feel free to ask us, we would be more than happy to chat.
NB - De matting can be a time consuming process and extra time will be chargeable. You will be fully consulted and made aware of any additional charge to be levied. However, discounts are available for rescue dogs and those in foster - please ask for details.